24/7 Online Customer Service Available from O’Connor Insurance
22 December 2021

O’Connor Insurance has you covered 24/7 with customer service every day of the year.  You will find the answers to many quick questions and can request service from our client portal and mobile app.

Customer Service is at Your Fingertips

Personal Insurance Clients, you can do all this and more. . .

  • View your policies and expiration dates
  • Get a Vehicle ID card anytime
  • Request to change a mortgagee
  • Give us your new car info
  • Update your personal information
  • Lots more…

Commercial Insurance Clients, you can do all this and more. . . .

  • View your policies and expiration dates
  • Send a certificate of insurance
  • Get a Vehicle ID card anytime
  • Request a Certificate of Insurance (and in some cases issue it immediately)
  • View driver lists and request to add and remove drivers
  • Request vehicles be added or removed
  • And so much more. . . .

Ready to get started? You can set up your online client access account on our client portal by clicking here to go to our website.

Click on “Register Account” at the bottom of the blue box that is labeled Customer Login.

You will need email, phone number, and policy number to set up the account.

If you have any issues at all just click at the bottom where it says “I don’t have this information – request access.” That will send us an email and we can set the account up for you. Just remember the emails only reach us during normal business hours and this set up requires human intervention.

After you have your client portal login you will have access to our mobile app.  The credentials are the same for both.  O’Connor Insurance strongly recommends you download the mobile app.  In the event of a catastrophic weather event you will have your policy information, the ability to start a claim and access to the insurance company emergency claim numbers at your fingertips!

Download the app from the mobile store!

Online customer service through O’Connor insurance is waiting!

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Written By

President

Last updated:

O’Connor Insurance Associates is fully licensed to provide personal and commercial insurance solutions for individuals, families and businesses across North Carolina.

We proudly serve families and business owners from our office in Charlotte, North Carolina. As an independent, family-owned agency since 2000, our team works with more than one insurance company to make sure homeowners, drivers, contractors, landscapers, small businesses and other personal and commercial clients receive coverage that fits their real risks.

About the Author

President & Founder

I’m Terry O’Connor, President and Founder of O’Connor Insurance Associates. I grew up in Pennsylvania, earned my bachelor’s degree at Edinboro University and my master’s at Gannon University, and in 1998 I traded snow for sunshine and moved to Charlotte. In January 2000, I started this agency on my own because I wanted to help people protect what matters most to them. More than two decades later, we’ve grown into an independent agency serving families and businesses across North Carolina, and we’ve been recognized as an IIABA Best Practices Agency every year since 2010, a distinction held by fewer than 1% of agencies nationwide.

I’ve seen firsthand how the right protection can change a family’s or a business owner’s life, and that’s why I lead with empathy, education and honest advice. As an independent agent, I work for you, not for one insurance company. I take the time to explain your options in plain language, and when you call our office, you reach a real person who knows your account.

Outside the office, you’ll usually find me outdoors hunting or fishing, or on the mat coaching wrestling as an assistant varsity coach at Mallard Creek High School. I’m also a proud supporter of the arts, usually in the front row cheering on my daughter in local theater productions. I’d be glad to review your coverage with you. Call me at 704-510-8884 or email terry@oianc.com.

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